REFUND POLICY

At PINAPPLAND, we strive to ensure your complete satisfaction with every purchase. We want you to be delighted with your press ons and other cuties. However, we understand that sometimes a return or refund may be necessary. Please read our refund policy carefully to understand your rights and the procedures to follow.

  1. Eligibility for Refunds:
    • Refunds are applicable for products that are damaged, defective, or significantly different from the description on our website.
    • We do not offer refunds for change of mind or personal preference.
    • All customized and noticed items cannot be refunded.
  2. Timeframe for Returns:
    • You must initiate a return request within 7 days from the date of arrival.
    • Any requests received after this timeframe will not be accepted.
  3. Return Process:
    • To initiate a return, please contact our Customer Support team at service@pinappland.com.
    • Provide the following details: order number, reason for the return, and any supporting evidence (e.g., photos of the damaged or defective product).
    • Our Customer Support team will guide you through the return process and provide you with the necessary instructions and a return shipping address.
  4. Condition of Returned Products:
    • Returned products must be in their original packaging, unused, and in the same condition as received.
    • Please ensure that all accessories and promotional items that came with the product are also included in the return package.
  5. Refund Options:
    • Once we receive the returned product and verify its condition, we will process the refund.
    • The refund will be issued to the original payment method used for the purchase.
    • Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
  6. Shipping Costs:
    • Shipping costs for returning the product are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or damaged during transit).
  7. Exchanges:
    • We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above, and then place a new order for the desired item.
  8. Customer Support:
    • If you have any questions or concerns regarding our refund policy, please reach out to our Customer Support team at service@pinappland.com. We are here to assist you and provide further guidance.

Please note that this refund policy is applicable only to purchases made directly from PINAPPLAND. If you have purchased our products through an authorized retailer, please refer to their respective refund policies.

We reserve the right to update or modify our refund policy at any time. Any changes will be communicated on our website.

Thank you for choosing PINAPPLAND. We appreciate your understanding and cooperation regarding our refund policy. Our team is committed to ensuring your satisfaction and providing you with a positive shopping experience.

Best regards,

PINAPPLAND Team